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Frequently Asked Questions

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Frequently Asked Questions

VIP Membership

What are the privileges?

How do I sign up & how much is the membership fee?

When is my membership valid till?

I am a member. Why can't I login?

How can I update my new mailing address/contact number/communication channels?

My birthday falls on this month. Am I entitled to the birthday privileges?

How can I unsubscribe from e-newsletter?

How can I unsubscribe from e-newsletter?

How can I remove myself from your mailing list?

Is my personal data safe if I create an account?

Orders Related

I signed in with my VIP membership, but do not see any discount.

The promo code is not working. What should I do?

Why have I not received a confirmation email/Invoice receipt?

Do you offer self-collection?

I placed an order online and the order status is 'Shipped'. What does this mean?

I wish to cancel my order. What should I do?

Can I redeem my Bonus$ online?

Do I get Bonus$ for shopping online?

Shipping Related

Shipping Related Information

Payment Related

How do I offset my purchases with my Bonus$?

How do I redeem e-Gift Card?

What are the payment options?

What are the payment options?

We accept major Credit Cards, PayPal, Grab Pay (including PayLater by Grab), Apple Pay, Google Pay, WeChat, and Alipay payment.

Returns & Refunds

How long does it take for the refund amount to be credited back to me?

I would like to do a refund of my items bought on your webshop?

Exchanges

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What are the payment options?

What are the payment options?

We accept major Credit Cards, PayPal, Grab Pay (including PayLater by Grab), Apple Pay, Google Pay, WeChat, and Alipay payment.

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