Frequently Asked Questions

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Frequently Asked Questions

VIP Membership

How do I sign up & how much is the membership fee?

How can I update my new mailing address/contact number/communication channels?

You can email us at livewell@gnc.com.sg with your mobile number and new address. Our Customer Service personnel will get back to you within next business day.

My birthday falls on this month. Am I entitled to the birthday privileges?

How can I unsubscribe from e-newsletter?

How can I remove myself from your mailing list?

Is my personal data safe if I create an account?

The promo code is not working. What should I do?

Why have I not received a confirmation email/Invoice receipt?

Do you offer self-collection?

I placed an order online and the order status is 'Shipped'. What does this mean?

I wish to cancel my order. What should I do?

Can I redeem my Bonus$ online?

Do I get Bonus$ for shopping online?

Shipping Related

Shipping Related Information

Local Shipping

How do I redeem e-Gift Card?

What are the payment options?

Returns & Refunds

How long does it take for the refund amount to be credited back to me?

I would like to do a refund of my items bought on your webshop?

Exchanges

About Us

Terms & Conditions

Privacy Policy

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Privacy Policy

General Data Protection Policy

Personal Data Protection Policy

Career

How can I update my new mailing address/contact number/communication channels?

You can email us at livewell@gnc.com.sg with your mobile number and new address. Our Customer Service personnel will get back to you within next business day.

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