Frequently Asked Questions

Local Delivery within Singapore
- Free local delivery for orders above $50 within Singapore
- A flat rate of $6 delivery charge is applicable to orders below $50 unless otherwise stated
- Delivery timings are between Monday to Saturday 9am-9pm (excluding Public Holidays).
- Any order(s) or delivery cancellation after item(s) have been dispatched from our warehouse, the delivery costs incurred will be borne by customer [This includes order(s) with free delivery].

*For orders made during peak seasons such as Black Friday, 10.10, 11.11, 12.12, Christmas Eve/Day, New Year Eve/Day or Chinese New Year Eve/Day, delivery from the courier company may be delayed to up to 5 working days. Please note that our office will be closed on PH & eve of Christmas, New Year, and Chinese New Year.

Time of Order	Earliest Available Delivery	Example
Monday – Friday before 2pm	Next Working Day	For orders placed on Monday, 11am, earliest delivery will be Tuesday.
Saturday, Sunday & Public Holiday	Following Working Day	For orders placed on Saturday, earliest available timeslot will be Tuesday next week.

Terms & Conditions

Please notify us immediately of any change to your delivery address or contact number. Any changes in the shipping address details after the submission of your order may incur an administrative charge of $10.00. *Valid for orders made on Mondays to Thursdays excluding public holidays, and is subjected to stock availability at GNC warehouses.

If you specifically instruct our delivery team to leave your delivery outside the door of the specified delivery address, such delivery shall be at your sole risk and you accept all liability and risk of loss, theft, and damage. For all other deliveries, please arrange for someone to receive the delivery and sign off the delivery invoice.

International Shipping

*All international shipping services has been suspended until further notice.

Local Shipping

Payment Related

What are the payment options?

How do I offset my purchases with my Bonus$?

Returns & Refunds

How long does it take for the refund amount to be credited back to me?

I would like to do an refund of my items bought on your webshop?

Exchanges

About Us