Frequently Asked Questions
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Frequently Asked Questions
VIP Membership
Orders Related
Shipping Related
Local Delivery within Singapore
- Free local delivery for orders above $50 within Singapore
- A flat rate of $6 delivery charge is applicable to orders below $50 unless otherwise stated
- Delivery timings are between 10am and 5pm, Mondays to Fridays and 10am to 12pm on Saturdays (excluding Public Holidays).
Terms & Conditions
Please notify us immediately of any change to your delivery address or contact number. Any changes in the shipping address details after the submission of your order may incur an administrative charge of $10.00.
If you specifically instruct our delivery team to leave your delivery outside the door of the specified delivery address, such delivery shall be at your sole risk and you accept all liability and risk of loss, theft, and damage. For all other deliveries, please arrange for someone to receive the delivery and sign off the delivery invoice.
International Shipping
- Shipping rate will be calculated based on order weight and location of delivery.
- Order(s) will be delivered within 5 - 14 working days.
- Order(s) cannot be cancelled or rejected once they have been dispatched from our warehouse. Any shipping costs incurred to and fro will be borne by customer.
We ship to the countries listed below:
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Shipping Destinations |
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Region |
Country |
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Asia-Pacific |
Australia |
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China |
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Hong Kong |
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Japan |
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Malaysia |
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New Zealand |
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South Korea |
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Taiwan |
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North America |
Canada |
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United States of America |
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Europe |
United Kingdom |
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Middle East |
United Arab Emirates |
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Shipping Charges by Country |
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COUNTRY |
STANDARD DELIVERY |
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Singapore |
Orders over $50: Free |
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Orders under $50: $6 |
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Delivery: 3-5 business days |
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Australia |
Cost*: $16 onwards |
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Delivery: 5-7 business days |
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China |
Cost*: $8 onwards |
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Delivery: 6-8 business days |
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Other shipping destinations |
Cost*: $10 onwards |
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Delivery: 5-10 business days |
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*Costs vary by country and weight of goods. Shipping costs will be calculated in your checkout page.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure, for which we will not be responsible. Please see our Delivery Terms for more information regarding delivery time and charges.
Customs on overseas purchase
For overseas purchases, you are expected to comply with all laws and regulations of the country in which you will be receiving the goods. When you place an order, it is your responsibility to ensure that the item can be lawfully imported, and you may be subject to import duties and taxes which are levied once a shipment reaches your country. In principle, additional charges for customs clearance must be borne by you if not specified otherwise explicitly on this Website; we have no control over these charges and cannot predict what they may be. As customs policies varies from country to country, please check with your local customs office on the import terms. Cross-border shipments are subject to opening and inspection by custom authorities, and we are required to state the value of the purchased item directly on the package.
Returns & Refunds
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