Frequently Asked Questions

Local Delivery within Singapore
- Free local delivery for orders above $50 within Singapore
- A flat rate of $6 delivery charge is applicable to orders below $50 unless otherwise stated
- Delivery timings are between Monday to Saturday 9am-10pm (excluding Public Holidays).
- Any order(s) or delivery cancellation after item(s) have been dispatched from our warehouse, the delivery costs incurred will be borne by customer [This includes order(s) with free delivery].

*We are experiencing spike of demand due to the recent Covid-19 outbreak, delivery for orders may be delayed up to 5 working days. We apologise for any inconvenience caused.

*For orders made during peak seasons such Black Friday, 12.12, Christmas or Chinese New Year,
delivery from the courier company may be delayed to up to 7 working days.

Time of Order	Earliest Available Delivery	Example
Monday – Friday before 2pm	Next Working Day	For orders placed on Monday, 11am, earliest delivery will be Tuesday.
Saturday, Sunday & Public Holiday	Following Working Day	For orders placed on Saturday, earliest available timeslot will be Tuesday next week.

Terms & Conditions

Please notify us immediately of any change to your delivery address or contact number. Any changes in the shipping address details after the submission of your order may incur an administrative charge of $10.00. *Valid for orders made on Mondays to Thursdays excluding public holidays, and is subjected to stock availability at GNC warehouses.

If you specifically instruct our delivery team to leave your delivery outside the door of the specified delivery address, such delivery shall be at your sole risk and you accept all liability and risk of loss, theft, and damage. For all other deliveries, please arrange for someone to receive the delivery and sign off the delivery invoice.

International Shipping

*There will be delays in international deliveries to and from Singapore, all overseas orders will be fulfilled after 4th May 2020 due to the recent Circuit Breaker implementation in Singapore.

- Shipping rate will be calculated based on order weight and location of delivery.
- Order(s) will be delayed up to 30 working days.
- Order(s) cannot be cancelled or rejected once they have been dispatched from our warehouse. Any shipping costs incurred to and fro will be borne by customer.

We ship to the countries listed below:

Shipping Destinations
Region	Country
Asia-Pacific	Australia
	China
	Hong Kong
	Japan
	Malaysia (Exclude Food Supplements )
	New Zealand
	South Korea
	Taiwan
North America	Canada
North America	United States of America
Middle East	United Arab Emirates

Shipping Charges by Country
COUNTRY	STANDARD DELIVERY
Singapore	Orders over $50: Free
	Orders under $50: $6
	Delivery: 3-5 working days
Australia	Cost*: $16 onwards
	Delivery: 5-7 working days
China	Cost*: $8 onwards
	Delivery: 6-8 working days
Other shipping destinations	Cost*: $10 onwards
	Delivery: 5-10 working days

*Costs vary by country and weight of goods. Shipping costs will be calculated in your checkout page.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure, for which we will not be responsible. Please see our Delivery Terms for more information regarding delivery time and charges.

Customs on overseas purchase

For overseas purchases, you are expected to comply with all laws and regulations of the country in which you will be receiving the goods. When you place an order, it is your responsibility to ensure that the item can be lawfully imported, and you may be subject to import duties and taxes which are levied once a shipment reaches your country. In principle, additional charges for customs clearance must be borne by you if not specified otherwise explicitly on this Website; we have no control over these charges and cannot predict what they may be. As customs policies varies from country to country, please check with your local customs office on the import terms. Cross-border shipments are subject to opening and inspection by custom authorities, and we are required to state the value of the purchased item directly on the package.

Local Shipping

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