General Nutrition Corporation ("GNC LiveWell") and ONI Global Pte. Ltd. (“ONI Global”), which operates this Web Site pursuant to agreements with GNC, along with our respective representatives and/or agents (collectively "we", “our” or "us")respect the privacy needs and concerns of our customers. That is why how we handle any Personal Data that you provide to us is important to us. To earn your trust, we respect your privacy in handling Personal Data relating to you and your transactions with us, whether at one of our GNC LiveWell stores, our customer service or through GNC.com.sg or one of our related Internet web sites ("Sites").
Generally, we may collect Personal Data when you:
- Purchase, order, return, exchange or request certain information about our products and services;
- Contact customer service desk;
- Visit or register with our Sites or participate in another feature of our Sites;
- Enter into a contest or respond to one of our surveys; or
- Provide us with comments or suggestions.
We may also collect Personal Data about you from your authorized representatives (i.e. persons whom you have authorized or persons who have been validly identified as being you or your authorized representative pursuant to our then-current security procedures), third parties (e.g. our service providers who provide us with e-commerce related services related to the Sites (“Service Providers”)), or from publicly available sources. When you browse our sites, you generally do so anonymously, but please see the section below on cookies.
Generally, we may collect, use, disclose and/or retain your Personal Data for the following purposes:-
- Providing services to you such as processing a transaction (e.g. making a purchase), providing technical assistance, assisting you in the transaction, providing promotion alert messages through ONI Global’s mobile services facility, facilitating internet purchases and registering for ONI Global’s VIP rewards programme;
- Providing in-store services and other services that best meet your preferences and needs (which we may collect during our interactions with you);
- Marketing and communicating with you in relation to products and services offered by GNC LiveWell, ONI Global, our service partners, as well as our appointed agents;
- Contacting you for product or customer satisfaction surveys and market research; and
- Safety, security and legal compliance.
Some specific ways in which we collect, use and disclose your Personal Data are set out in the following paragraphs.
Shopping at GNC LiveWell: When you purchase products and services at one of our stores, you can do so anonymously when you pay with cash. If you use a credit or debit card for any of your purchases, we will collect your credit or debit card information and keep a history of your purchases. We use this information to process your orders and to better assist you when you visit or call us.
When you return previously purchased merchandise or request a refund or exchange, you may be asked to give your name, address, phone number and show information that identifies you, such as your driver's license. We collect this information to help prevent fraud.
Site Registration: Registration is an optional service provided by our Sites. You do not have to register to browse on our Sites, but you do have to register to purchase products on our Sites. When you register, you are asked for information such as your name, address, phone number, e-mail address, a password that you select, and your interests, if you choose to register them. Your registration information may be used to help make your online shopping quicker and easier, by pre-filling certain parts of your shopping information.
Contests, Questions or Surveys: When you ask a question, participate in a survey or enter a contest at a Store, a GNC LiveWell sponsored event or through our Sites, we may collect your name, address, phone number and e-mail address. We use this information to administer your participation in a contest. At the time you are entering a contest, we may ask your permission to send you future marketing information from GNC LiveWell.
Other Uses of Personal Data: GNC LiveWell also uses Personal Data, including information provided to us from our Service Providers, to continually assess and improve the products and services we offer. To serve you better, we may combine the Personal Data that you give us with publicly available information and information we receive from or cross-reference with our marketing partners and others. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.
Promotional Data and Marketing Materials: From time to time, we may contact you via mail, email, telephone (call or SMS), facsimile or social medial platforms, to inform you of products and services, sales and special offers that might benefit you. You can let us know at any time if you no longer wish to receive marketing materials by contacting us via the contact details provided below and we will remove your details from our direct marketing database. Please note that we may still send you non-marketing messages such as surveys, customer-service notices and other service related notices.
- external banks, financial institutions, credit card companies and their respective service providers;
- our legal advisers for establishing, exercising or defending our legal rights, as well as our other professional advisors such as our auditors;
- relevant government regulators, statutory boards or authorities or law enforcement agencies to comply with any laws, rules, guidelines and regulations or schemes imposed by any government authority;
- any person as may be necessary to prevent a threat to the life, health or security of an individual or to investigate suspected unlawful activities including but not limited to fraud or intellectual property or privacy infringement; and
- any person who has been validly identified as being you or your authorized representative(s) pursuant to our then-current security procedures, for the purposes of the relevant transaction or enquiry.
Access to Personal Data by Companies that Work with or on Behalf of GNC LiveWell: Some of our operations, such as our electronic commerce, may be managed by Service Providers who are unaffiliated companies. These companies may share Personal Data with their affiliates and with service providers whom they engage to perform services related to our Sites or the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, web site evaluation, data analysis and, where applicable, data cleansing. These companies may have access to your Personal Data on a confidential basis only to the extent necessary to perform their functions. In no event will we authorize these companies to use your Personal Data for any reason other than to provide you with those specific services.
If your purchases are being shipped to you, your shipping information will be shared with our delivery service providers. Our delivery service providers are asked not to use your Personal Data for any purpose other than making the delivery.
Sale of Business: In the event that GNC LiveWell, ONI Global or some of our assets are sold or transferred or used as security, your Personal Data may be transferred to third parties as part of that transaction.
Disclosures of Personal Data in Legal Proceedings: If we or any of our Service Providers are requested by law enforcement officials or judicial authorities to provide Personal Data on individual users, we or the applicable Service Provider may, without your consent, provide such Personal Data. In matters involving claims of personal or public safety, we or the applicable Service Provider may provide your Personal Data to appropriate authorities without your consent or court process. We or our Service Providers also will provide your Personal Data in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or in litigation involving us, the applicable Service Provider, or otherwise as required by law. We may also disclose Personal Data to assist in debt collection where you owe a debt to us.
Cookies: Our Sites use a technology called "cookies". A cookie is a tiny element of data that our Sites can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. All pages on our Sites where you are prompted to log in or that are customizable require that you accept cookies. If you have registered with our Sites, these cookies (1) may let us know who you are, (2) are necessary to access your account information (stored on our computers) in order to deliver products and personalized services, and (3) will provide us and our Service Providers with information that we will use to personalize our Sites in accordance with your preferences. Cookies are also required to optimize your shopping experience in that they allow you to add multiple items to your shopping basket before checking out. You may set your Web browser to notify you when you receive a cookie. However, should you decide not to accept cookies from our Sites, you will limit the functionality we can provide when you visit our Sites.
Security of Personal Data: We maintain administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of Personal Data in our custody and control. We also are committed to employing reasonable technology in order to protect the security of our Sites. We will take reasonable measures which we believe are appropriate to protect your Personal Data from loss, misuse, alteration or destruction, and, where possible, will ask that any third parties to whom we may transfer such information to take comparable steps to protect that security.
Secure Shopping: When you place orders on our Sites, all of your order information, including your card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our Sites from capturing and viewing your Personal Data. Since any order information you provide to us on our Sites will be transmitted using a secure connection, if your Web browser cannot support this level of security, you will not be able to order products through our Sites. The most recent versions of Netscape Navigator™ and Microsoft Internet Explorer® can support a secure connection and can be downloaded for free from the Netscape and Microsoft website respectively.
Passwords: To provide you with an increased level of security, online access to your Personal Data is protected with a password you select. We strongly recommend that you do not disclose your password to anyone. GNC will never ask you for your password in any unsolicited communication (including unsolicited correspondence such as letters, phone calls or e-mail messages).
Contacting Us: If you have any questions about our handling of Personal Data, please contact us at GNC, Marketing Department – 65 Ubi Avenue 1, OSIM Headquarters, Singapore 408939 or e-mail us at firstname.lastname@example.org. Alternatively, you may call us at (65) 6281 5688.
Name of PDPA Officer Mitchelle Cheng