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Frequently Asked Questions

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Frequently Asked Questions

VIP Membership

What are the privileges?

How do I sign up & how much is the membership fee?

When is my membership valid till?

I am a member. Why can't I login?

How can I update my new mailing address/contact number/communication channels?

My birthday falls on this month. Am I entitled to the birthday privileges?

How can I unsubscribe from e-newsletter?

How can I remove myself from your mailing list?

Is my personal data safe if I create an account?

Orders Related

I signed in with my VIP membership, but do not see any discount.

The promo code is not working. What should I do?

Why have I not received a confirmation email/Invoice receipt?

Do you offer self-collection?

I placed an order online and the order status is 'Shipped'. What does this mean?

I wish to cancel my order. What should I do?

Can I redeem my Bonus$ online?

Do I get Bonus$ for shopping online?

Shipping Related

Shipping Related Information

What are the delivery charges? (Local delivery in Singapore)

Orders above S$50: Free Below S$50: a flat rate of S$6

When will I receive my order?

It will be 1-5 working days.

What are the delivery timings?

Delivery timings:
Monday to Friday - 10am-12pm OR 2-5pm
Saturday - 10am to 12pm
Sunday & Public Holidays - No delivery

I would like to change my shipping address/contact number.

If you have not placed an order: Please login, and click on 'My Account' followed by 'Update Profile'.
If you have placed an order: Please notify us via email livewell@gnc.com.sg immediately stating your order number and theintended new address. Our Customer Service personnel will get back to you within one full working day.

What if I am not at home when the order arrives?

Our delivery personnel will attempt to call and re-deliver it to you if you are unavailable to receive your order when it arrives.

I will not be home during the delivery timing.

Please arrange an authorised person to receive your items on your behalf, and sign the delivery order (DO) to acknowledge the receipt of the order.

Payment Related

What are the payment options?

How do I offset my purchases with my Bonus$?

Returns & Refunds

I would like to do an refund of my items bought on your webshop?

How long does it take for the refund amount to be credited back to me?

Exchanges

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What are the delivery charges? (Local delivery in Singapore)

Orders above S$50: Free Below S$50: a flat rate of S$6

When will I receive my order?

It will be 1-5 working days.

What are the delivery timings?

Delivery timings:
Monday to Friday - 10am-12pm OR 2-5pm
Saturday - 10am to 12pm
Sunday & Public Holidays - No delivery

I would like to change my shipping address/contact number.

If you have not placed an order: Please login, and click on 'My Account' followed by 'Update Profile'.
If you have placed an order: Please notify us via email livewell@gnc.com.sg immediately stating your order number and theintended new address. Our Customer Service personnel will get back to you within one full working day.

What if I am not at home when the order arrives?

Our delivery personnel will attempt to call and re-deliver it to you if you are unavailable to receive your order when it arrives.

I will not be home during the delivery timing.

Please arrange an authorised person to receive your items on your behalf, and sign the delivery order (DO) to acknowledge the receipt of the order.

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