Frequently Asked Questions
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Frequently Asked Questions
VIP Membership
Orders Related
Shipping Related
What are the delivery charges? (Local delivery in Singapore)
Orders above S$50: Free Below S$50: a flat rate of S$6
What is the mode of delivery?
All item(s) are shipped from our Singapore office via our own delivery fleet or NinjaVan.
When will I receive my order?
It will be the next working day for orders placed before 2pm, Mondays-Fridays.
Or the following working day for orders placed on Saturdays, Sundays & Public Holidays.
What are the delivery timings?
Delivery timings:
Monday to Friday - 10am-12pm OR 2-5pm
Saturday - 10am to 12pm
Sunday & Public Holidays - No delivery
How do I track status of my delivery?
You can do so by logging into your Account’s Order page. The 'Shipped' status indicates that your item(s) is out for delivery. For item(s) dispatched via NinjaVan, the tracking number and link will be indicated.
I would like to change my shipping address/contact number.
If you have not placed an order: Please login, and click on 'My Account' followed by 'Update Profile'.
If you have placed an order: Please notify us via email livewell@gnc.com.sg immediately stating your order number and the intended new address. Our Customer Service personnel will get back to you within one full working day.
*Please note that changes in shipping address details after submission of order may incur additional order processing time and delay in delivery.
What if I am not at home when the order arrives?
Our delivery personnel will attempt to call and re-deliver it to you if you are unavailable to receive your order when it arrives.
For deliveries by NinjaVan, you will get an SMS notification on the day of delivery. Please take note of the 2 options below:
1. Kindly provide Ninja Van delivery personnel with the 3 digit one-time pincode when the driver calls / text you. This would provide verification to our drivers to drop it off at a safe location outside your doorstep.
*Do note that drivers will not be able to drop-off your parcels at the doorstep without the authorized 3 digit one-time pincode.
2. You may inform the drivers to fail the delivery if you do not want your parcels to be left at the doorstep. A rescheduling email will be sent to you and great news, you have an additional 2 free re-delivery attempts!
I will not be home during the delivery timing.
Please arrange an authorised person to receive your items on your behalf, and sign the delivery order (DO) to acknowledge the receipt of the order.
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