Frequently Asked Questions
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Frequently Asked Questions
VIP Membership
Orders Related
Shipping Related
What are the delivery charges? (Local delivery in Singapore)
Orders above S$50: Free Below S$50: a flat rate of S$6
What is the mode of delivery?
All item(s) are shipped from our Singapore office via our own delivery fleet or Qxpress.
When will I receive my order?
The earliest delivery is next working day, sometimes orders may take up to 3 working days to be delivered (For instance, orders placed on Friday night or Saturday will be delivered on the following Tuesday). Please ensure that your delivery address is deliverable. For orders made during peak seasons such as 10.10, 11.11, 12.12, Black Friday, Christmas or Chinese New Year, delivery may be delayed to up to 5 working days.
What are the delivery timings?
Delivery timings:
Monday to Saturday: 9am-9pm
Sunday & Public Holidays: No delivery
How do I track status of my delivery?
You can do so by logging into your Account’s Order page. The 'Shipped' status indicates that your item(s) is out for delivery. Our parcels are mostly dispatched by courier company, Qxpress. Their driver will call or send a message to inform that delivery is on the way.
I would like to change my shipping address/contact number.
If you have not placed an order: Please login, and click on ''My Account' followed by 'Address Book'.
If you have placed an order: Please notify us via email livewell@gnc.com.sg immediately stating your order number and the intended new address. Our Customer Service personnel will get back to you within one full working day.
*Please note that changes in shipping address details after submission of order may incur administrative charge of $10.00, additional order processing time and delay in delivery.
What if I am not at home when the order arrives?
Our delivery personnel will attempt to call and re-deliver the parcel to you if you are unavailable to receive your order when it arrives.
You may inform the drivers to fail the delivery if you do not want your parcels to be left at the doorstep. Any re-attempt of delivery might incur additional charges.
I will not be home during the delivery timing.
Please arrange an authorised person to receive your items on your behalf, and sign the delivery order (DO) to acknowledge the receipt of the order.
What if I want contactless delivery?
Please email us your order number with this request at livewell@gnc.com.sg as soon as you receive the order confirmation email from us.
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