Conquer Work And Career
Be in the know about what makes a great employee, how to nail that next promotion and more with insider tips from our management. Find out what they have to say!
Tips To Ace Your Work Game in 2020
We wanted to find out what makes someone a STAR EMPLOYEE in the eyes of Management… so we went around the office to chat with some of our senior managers to get their perspective on this subject.
We Spoke To:
Mitchelle, General Manager, Singapore Retail & eCommerce
Jessie, Group Head , Skills Development & Customer Relations
Michelle – Assistant Group Head, Human Resource & Administration
1. Coming from the perspective of management, what are some key attributes you appreciate in employees?
For me, it is important that an employee is alert and is able to quickly and appropriately respond to work situations, troubleshoot as required.
I also look at how efficient the person is, and whether he or she uses resources in a conscientious yet effective manner.
Mitchelle: Because my role involves overseeing our stores retail operations, it matters to me that a staff has good memory in terms of being able to study and remember product related information and very importantly potential allergens, so that he/she is able to appropriately advise customers on their supplements purchase. Our stores carry a very comprehensive offering of supplements and our staffs need to know each product benefits and key ingredients at the back of their hands in order to provide the best possible service to our customers.
Michelle: Coming from HR’s perspective, when I interview a potential candidate for a role, I always appreciate someone who demonstrates willingness to learn, shows maturity in problem solving in various work situations and have good communication skills. In today’s business environment, change is constant. We need people who are highly adaptable to change, have a positive can-do mind set and have the knowledge, skillset and attitude to make good decisions at work.
2. Here’s a question we all want to know. As a manager, when it comes to promotion and increment exercises, what would seal the deal for you in pushing for that promotion or pay rise for a staff?
Mitchelle: The person must demonstrate integrity, be consistent in terms of work performance and be a good individual contributor and also a good team player. After all, no man is an island and the best work is done by a having a good team.
Jessie: For me, reliability and accountability is crucial. Having good communication skills, good EQ and being able to cope well and show leadership even under stress, are factors that will convince me that the person is ready for that next move up.
Michelle: The person should be focused on delivering results, consistently meeting KPIs, capable and willing to take on additional responsibilities.
3. We know now what makes you tick in terms of attributes that are appreciated. On the flip side, what kind of behaviours and actions would you not appreciate?
Mitchelle: When it comes to work, there will always be new challenges and problems to overcome. When things do not go as planned, I want to see team members who pull together to make things happen. Not finger pointing, blame pushing or trying to shirk away responsibility.
Jessie: Constant shows of forgetfulness and/or being disorganized. It is normal to occasionally miss out on an email or make a typo error; but if this happens frequently and becomes a norm with a certain staff, what this behaviour tells me is that, this person is not 100 percent focused or interested in his/her work. So I would really appreciate a sharp mind and conscientiousness in checking work before submitting.
Michelle: Being distracted (frequently) and showing lack of focus in work. In certain scenarios and job scopes, mistakes can be costly and can impede the Company’s overall productivity and operations. As professionals at work, I think it is important for everyone to be responsible and accountable in their own areas of work and jointly we all work together for the betterment of the company.
4. As experienced working professionals and managers, what is one piece of advice you would share to someone who is just joining or has just joined the workforce?
Mitchelle: Always maintain a positive attitude and never say “impossible” before even trying. Having an ‘everything is possible’ mind set will take a person far. Challenge yourself to go beyond your comfort zone and always be willing to learn and try everything.
Jessie: Always manage yourself first. Strive to be the best version of yourself. “Troubleshoot” yourself before trying to “troubleshoot” others or focus on others’ shortcomings. Hone your EQ skills and foster good working relationships with co-workers and other stakeholders. Always maintain an open mind towards learning and be open to receiving constructive feedback.
Michelle: Don’t get discouraged when a job you really want does not pan out for you. You never know, it might open doors to other opportunities. Focus on finding roles where you can learn, grow and develop most. Make connections and leverage on the knowledge and experience of your colleagues and supervisors. Observe and learn what works, industry best practices and make those skills and knowledge your own as you grow and progress in your career.
With so much going on in work and life, deadlines to meet, KPIs to attain; it is common to experience brain fog and mental fuzziness at times. If you find yourself getting a little forgetful or feeling less alert at work – an Omega or DHA supplement, like LAC Brainspeed , could help to provide essential nutrients that your brain needs to stay on top of your game.
For a natural boost of energy and to stay sharp and alert at work, we recommend LAC Activated zhi . Zhi’s unique TCM formulation contains Cordyceps and Lingzhi to boost energy levels naturally to keep you in tip-top shape throughout your work day. It also strengthens your immunity, so flu bugs or viruses don’t easily knock you down!
For some stress-coping support, consider taking supplements such as GNC Big 50 , a comprehensive B-vitamins formula to help support and maintain a healthy nervous system.
We hope that you’ve found the shared insights helpful and inspiring towards gearing up to ace your work game in 2020! Here’s to a healthy, exciting and fulfilling year ahead! Work hard, play hard and eat well!