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Home > Payment/ Shipping Info
Payment/ Shipping Info
Payment Information

You can pay for your purchase by VISA, MasterCard or American Express. Please call us at (65) 6281 5688 if you have any enquiries regarding payment.



Shipping Information

Local Delivery (within Singapore)
Delivery is free for all local purchases. Limited time offer.

Overseas Shipping
Shipping rate is calculated based on the weight of your order and the location and area of delivery using the SpeedPost shipping rates. This shipping charge will be reflected in your shopping cart once your order is finalized but before your credit card is charged.



Privacy Policy

GNC LiveWell respects the privacy needs and concerns of our customers. That is why how we handle any personal information, such as your name, address, email address or phone number ("Personal Information") that you provide to us is important to us. To earn your trust, we respect your privacy in handling Personal Information relating to you and your transactions with us, whether at one of our GNC LiveWell stores, our customer service or through GNC.com.sg or one of our related Internet web sites ("Sites"). This Privacy Statement describes the Personal Information we gather about you, what we do with it, the safeguards we have in place to protect it, and how you can control our use of it. By using the Sites, the user agrees, without limitation or qualification, to be bound by this Privacy Statement.

When you provide Personal Information at our Stores, our Call Centers, and our Sites, you are consenting to the manner in which GNC will collect, use, disclose and otherwise manage your Personal Information, as set out below.

Who May Use the Sites: The Sites are not intended or designed to attract users under the age of 18. We do not collect Personal Information from any person we know to be under the age of 18. If you are under 18, we ask that you not send us any Personal Information.

The Sites are intended for users from Singapore and those not governed by privacy policies of other countries. Information sent to us will be housed on servers located in Singapore. Do not send us information unless you consent to the application of Singapore law and to the use and disclosure of your information consistent with this Privacy Statement.

Collection and Use of Personal Information: We may collect Personal Information that you provide us when you:

  - Purchase, order, return, exchange or request certain information about our products and services;
  - Contact customer service desk;
  - Visit or register with our Sites or participate in another feature of our Sites
  - Enter into a contest or respond to one of our surveys; or
  - Provide us with comments or suggestions.

We may also collect Personal Information about you from our Service Providers who provide us with e-commerce related services related to the Sites.

Shopping at GNC LiveWell: When you purchase products and services at one of our Stores, you can do so anonymously when you pay with cash. If you use a credit or debit card for any of your purchases, we will collect your credit or debit card information and keep a history of your purchases. We use this information to process your orders and to better assist you when you visit or call us.

When you return previously purchased merchandise or request a refund or exchange, you may be asked to give your name, address, phone number and show information that identifies you, such as your driver's license. We collect this information to help prevent fraud.

Site Registration: Registration is an optional service provided by our Sites. You do not have to register to browse on our Sites, but you do have to register to purchase products on our Sites. When you register, you are asked for information such as your name, address, phone number, e-mail address, a password that you select, and your interests, if you choose to register them. Your registration information may be used to help make your online shopping quicker and easier, by pre-filling certain parts of your shopping information. When you register you will have the opportunity to sign up for future marketing information from GNC LiveWell.

Contests, Questions or Surveys: When you ask a question, participate in a survey or enter a contest at a Store, a GNC LiveWell sponsored event or through our Sites, we may collect your name, address, phone number and e-mail address. We use this information to administer your participation in a contest. At the time you are entering a contest, we may ask your permission to send you future marketing information from GNC LiveWell.

Other Uses of Personal Information: GNC LiveWell also uses Personal Information, including information provided to us from our Service Providers, to continually assess and improve the products and services we offer. To serve you better, we may combine the Personal Information that you give us with publicly available information and information we receive from or cross-reference with our marketing partners and others. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.

Promotional Information and Marketing Materials: We would like to inform you of products and services, sales and special offers that might benefit you. When you register online or participate in a survey, you will have the opportunity to sign up for e-mails about our products, services, sales and special offers.

We may also send you mail, email or call you with information about our product and service offerings if you have provided us with your name and address, email address or phone numbers at our Stores, Call Centers or Sites. If you would like to stop receiving such promotional information from GNC, please see the "Privacy Preferences/Opt-Out" section of this Privacy Statement.

Disclosure of Personal Information: We enter into marketing relationships with advertisers or other companies that provide products or services that we believe may be of interest to GNC LiveWell customers. We will share your Personal Information with those marketing partners in order to help them send you information that we believe will be of interest to you. We may share non-identifiable aggregated information with these companies. We will not disclose your telephone number, credit card account information or e-mail address for these purposes. We may also provide Personal Information to any of our affiliated businesses.

Access to Personal Information by Companies that Work with or on Behalf of GNC LiveWell: Some of our operations, such as our electronic commerce, may be managed by Service Providers who are unaffiliated companies. These companies may share Personal Information with their affiliates and with service providers whom they engage to perform services related to our Sites or the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, Web site evaluation, data analysis and, where applicable, data cleansing. These companies may have access to your Personal Information on a confidential basis only to the extent necessary to perform their functions. In no event will we authorize these companies to use your Personal Information for any reason other than to provide you with those specific services.

If your purchases are being shipped to you, your shipping information will be shared with our delivery service providers. Our delivery service providers are asked not to use your Personal Information for any purpose other than making the delivery.

Sale of Business: In the event that GNC LiveWell or some of our assets are sold or transferred or used as security, your Personal Information may be transferred to third parties as part of that transaction.

Disclosures of Personal Information in Legal Proceedings: If GNC LiveWell or any of our Service Providers is requested by law enforcement officials or judicial authorities to provide Personal Information on individual users, GNC or the applicable Service Provider may, without your consent, provide such information. In matters involving claims of personal or public safety, GNC or the applicable Service Provider may provide your Personal Information to appropriate authorities without your consent or court process. GNC or our Service Providers also will provide your Personal Information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or in litigation involving GNC, the applicable Service Provider, or otherwise as required by law. We may also disclose Personal Information to assist in debt collection where you owe a debt to us.

Additional Information about Our Sites

Visiting Our Sites: In general, you can visit our Sites without telling us who you are or providing us with any information. However, we collect the IP (Internet protocol) addresses of all visitors to our Sites and other related information such as page requests, browser type, operating system and average time spent on our Sites. We use this information to monitor and improve our Sites.

Cookies: Our Sites use a technology called "cookies". A cookie is a tiny element of data that our Sites can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. All pages on our Sites where you are prompted to log in or that are customizable require that you accept cookies. If you have registered with our Sites, these cookies (1) may let us know who you are, (2) are necessary to access your account information (stored on our computers) in order to deliver products and personalized services, and (3) will provide us and our Service Providers with information that we will use to personalize our Sites in accordance with your preferences. Cookies are also required to optimize your shopping experience in that they allow you to add multiple items to your shopping basket before checking out. You may set your Web browser to notify you when you receive a cookie. However, should you decide not to accept cookies from our Sites, you will limit the functionality we can provide when you visit our Sites.

Security of Personal Information: We maintain administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of Personal Information in our custody and control. We also are committed to employing reasonable technology in order to protect the security of our Sites. However, even with the best technology, no website is 100% secure. We will take reasonable measures which we believe are appropriate to protect your Personal Information from loss, misuse, alteration or destruction, and, where possible, will ask that any third parties to whom we may transfer such information to take comparable steps to protect that security.

Secure Shopping: When you place orders on our Sites, all of your order information, including your card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our Sites from capturing and viewing your Personal Information. Since any order information you provide to us on our Sites will be transmitted using a secure connection, if your Web browser cannot support this level of security, you will not be able to order products through our Sites. The most recent versions of Netscape Navigator™ and Microsoft Internet Explorer® can support a secure connection and can be downloaded for free from the Netscape and Microsoft website respectively.

Passwords: To provide you with an increased level of security, online access to your Personal Information is protected with a password you select. We strongly recommend that you do not disclose your password to anyone. GNC will never ask you for your password in any unsolicited communication (including unsolicited correspondence such as letters, phone calls or e-mail messages).

Our Privacy Statement and Outside Links: This Privacy Statement only applies to the various Sites. Our Sites may include links to the websites of our business partners, vendors and advertisers. These other sites are outside of our control. Please be aware that these websites may collect information about you, and operate according to their own privacy practices which may differ from those contained in our Privacy Statement. Remember to consult that website's own privacy policy, as once you are outside any of the Sites, any information you submit is no longer in our control.

Privacy Statement Modifications: From time to time we may modify or amend this Privacy Statement in order to comply with new laws or regulations or to reflect future changes in our business practices. Any changes in our policies will be communicated in this page so please check back on occasion.

Contacting Us: If you have any questions about our handling of Personal Information, please contact us at GNC, Marketing Department – 65 Ubi Avenue 1, OSIM Headquarters, Singapore 408939 or e-mail us at livewell@gnc.com.sg. Alternatively, you may call us at (65) 6281 5688.

Last Updated: August 15, 2013

Copyright © 2013 GNC LiveWell. All rights reserved




 
 
 
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